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I have been sent access information for a gallery, what do I do?
Where are My Pictures?
What is My Pictures?
Will the pictures I select stay in my shopping cart?
I can't seem to log in.
I have a coupon and/or a gift certificate, how do I redeem them?
I’ve added 10+ images to the shopping cart, but it’s not showing the correct amount for a collection of 10+, why is it showing the full individual price for all the images?
I'm having trouble adding images to the shopping cart and/or placing an order.
Where is my order?
Can you tell me more about the quality of the digital files?
Some parts of my picture look overexposed or too dark on my screen; why might that be?
More on image capture and post production
Privacy statement (including use of Cookies)
Terms of use
I have a complaint, who should I contact?
I've read the help page but I'm still having problems, what now?



I have been sent access information for a gallery, what do I do?
• Click the 'Private Galleries' link above. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, you will only have to do this once, then this gallery will be listed in My Pictures.


Where are My Pictures?
• If you have been granted access to a gallery, log in first, then hover your mouse pointer over your name (right of menu), then click on My Pictures from the drop-down list.


What is My Pictures?
• My Pictures are the private galleries are that you have access too.


Will the pictures I select stay in my shopping cart?
• Yes, your pictures will stay in your shopping cart until you either place the order or delete them yourself.


I can't seem to log in.
• Log in information is case sensitive, be sure you have entered it correctly.
• If you have forgotten your password, click on the forgot password link on the login screen.


I have a coupon and/or a gift certificate, how do I redeem them?
• You need to add items to your shopping cart first, and then click to view the cart to be able to enter the coupon code and/or gift certificate where you see a small green bank-note icon - next to the words Redeem Coupon/Gift Certificate (they are not PayPal coupons / certificates, so ensure you enter it before you go to the PayPal site – but PayPal coupons can be used to make a payment when in the PayPal payment screen). The total discount will be calculated on your final checkout screen (before placing your order).
• But if you continue to have problems, just add the images you would like, then place the order and put a note that you have a coupon and/or a gift certificate, we can amend the order value before you make a payment.
• Note: placing an order is not a commitment to pay the amount shown as orders are only accepted when payment has been made, but it may take 1 working day for us to make the changes. If you are purchasing digital files and want them urgently, it may be worth your while starting a new order (don't worry, we'll only charge you once).


I’ve added 10+ images to the shopping cart, but it’s not showing the correct amount for a collection of 10+, why is it showing the full individual price for all the images?
• Ideally, you need to add a collection to your shopping cart first and then add images using the new icon, for adding to a collection, above the preview image (that’s the middle sized image that you get when clicking on the thumbnail).
• But if you have added 10 or more as single images, you can place the order and put a note that you want the discounted price, we can amend the order value before you make a payment.
• Note: placing an order is not a commitment to pay the amount shown as orders are only accepted when payment has been made, but it may take 1 working day for us to make the changes. If you are purchasing digital files and want them urgently, it may be worth your while starting a new order (don't worry, we'll only charge you once).


I'm having trouble adding images to the shopping cart and/or placing an order.
• The most common user error is not selecting ADD TO CART / PACKAGE after selecting a size / product.
• Your browser privacy settings may be too high for our sites functionality.
• Change your browser settings to allow cookies.
• NB: Cookies are used for remembering your favourite pictures and your progress through the shopping cart, so they need to be enabled to use these options.
• For more information on Cookies, see our privacy statement below.



Where is my order?
• Digital files can be downloaded as soon as you have paid for them if using PayPal. But bank transfers will need to be confirmed before your order is manually updated to allow downloads (please allow 1 business day). All orders containing digital files are also sent via an alternative download method within seven days. Please email us if you haven’t been able to download your order and we will reset it, if you continue to have difficulty and don't get the backup set we will use another alternative method ASAP.
• Printed products can take between 7 and 28 days for delivery depending on size and type. If you require them by a specific date, please email the studio before purchasing, to ensure it is possible, and add a note with this date to your order.


Can you tell me more about the quality of the digital files?
• We use modern ‘full frame’ DSLR cameras, capture in RAW, edit in TIF, and deliver the final image in high quality (low compression) JPG, file formats. These images can be enlarged to whatever size you like – modern full frame DSLR cameras are likened to the old medium format cameras that were traditionally used for high-end advertising and wedding photography.
• But as with all photographs, you should avoid over cropping images, as this will compromise the quality; ideally you should keep one dimension in full, length or width, to produce either a long panoramic or square result at most. If an image looks good as a 6x9” print, then it will still look good at 20x30” if little or no cropping occurs.
• You should also avoid making any changes to a JPG and resaving it, as each time it is compressed it loses more quality; first generation JPG’s are perfect for all printing options (magazines like TIF’s so that they can make adjustments and save again before printing, but this is not necessary if the image has already been through a professional postproduction process).
• If you want some changes, it is best to ask us to do them as we will ether restart from scratch or tweak the TIF file and create a new JPG (not necessary for simple cropping if you are uploading to an online print service that allows you to crop before printing).
• If purchasing a digital file, I recommend that you have it printed on resin coated crystal archive paper (traditional photographic prints) at 6x4", 9x6" or even a 12x8" with a Matt finish for a visual check before having it enlarged and/or printed on canvas; obviously you don't need to do this if we are printing it for you, as we 'proof print' before printing to canvas, but even then it may still be worth while doing if you have concerns and want a better idea of the final look.
• NB. We do check for unwanted dust marks on the CCD, stray hairs and other undesirable things, but you should check yourself before printing to a large canvas or other costly print format. See more on image capture and post production.


Some parts of my picture look overexposed or too dark on my screen; why might that be?
• In short: It is difficult to accurately assess the final print result of images in a web browser, on an un-calibrated display. But if you can see detail, in the area of concern, then it will print with detail; and it can be enhanced (lightened or darkened) if desired before or after you purchase. If in any doubt, ask first before purchase as there are no refunds on digital files - but I would still make changes if your unhappy with the printed result, or if you discovered a missed fly or stray hair that wasn't noticeable when viewed on screen. Ultimately, it is best to come to the studio and view on one of our calibrated monitors; but lots of people buy online without problem.
• In more detail: The images you see in your browser are obviously optimised for web browsing (i.e. downsized and compressed), but how they look will depend on how your monitor is set up; colour balance saturation, brightness and contrast can be easily adjusted (often done by users to make text documents easier to read in bright or dark rooms), but that will change the way photos appear. The ambient light will also change the appearance, as a bright room will make the screen look darker as will a dark room make the screen look brighter. As a guide, setting your monitor to 50% brightness and 100% contrast in a dark room is a good staring point, but all monitors vary and deteriorate with age; ideally they need calibrating regularly with specialist equipment (ours are and that ensures good printing results too).


More on image capture and post production
• The modern professional DSLR (digital single lens reflex) camera is only capable of capturing around 70-80% of the detail that the human eye can see in both shadows and highlights at the same time (less than 60% for some non pro cameras but about the same as the old celluloid film), and this is further restricted by the type of print method used. So when taking pictures, there is a conscious decision to expose for the detail in one extreme or the other with an end result in mind (if you don't do this manually, the camera will try to get the best balance of both, i.e. it'll lose detail in the extreme darkest and brightest areas).
• In postproduction, enhancing light and dark areas as well as removing any distracting or unwanted objects creates the end look; this is done under artistic license (i.e. how I think is best for the most pleasing result). But I also keep the original image file, so I can start again and process it in a different way if desired. If you have any concerns about an image, it is best to give me the image number, and depending on what your concern is, I can make the changes before you purchase to ensure your satisfaction. Please note, if the image was exposed for more detail in shadows, then part of the highlights will be overexposed and unrecoverable (and visa versa); the lighting conditions (strength and mix of ambient and strobe light) also play a part. In other words, final results are dependent on the original exposure as well as postproduction techniques; both exposure and postproduction are done with the final result in mind from the outset.


Privacy statement:
• When you use this website, www.centaurphotographic.co.uk, you are agreeing to accept the terms of use as set out below, and any additional terms that may be located on other pages within the website. Centaur Photographic Ltd may change these terms without notice at any time, so you should revisit these and any other relevant pages from time to time to see what terms of use you are agreeing to.
• Personal data is stored by electronic means but only for core business purposes (staff administration; advertising, marketing and public relations; accounts and records).
• No data is sold to third parties.
• Should the need arise, any data disclosed to third parties will only be done so as permitted or required by UK law. Please see www.ico.gov.uk for more information.
• Cookies are used on this website (files which are sent by us to your computer or other access device).
• They are essential for the functionality of the shopping cart; disabling them will prevent you from making a purchase online, especially if using PayPal.
• We also use them for a better user experience; allowing access to restricted galleries, remembering favorites and linking back to previously visited pages; and for monitoring use of the website such as most and least popular pages visited.
• The only none essential cookies we use are for Google Analytics, which tell us what country, county or city you are in, which browser you use, and if you’re a new or returning customer (this information is useful for ongoing development of the website and for monitoring marketing campaigns).
• Unless you give us personally identifiable information (use the contact form, register or login), the only other identifiable information we have from your visit is your IP address and the name of your internet provider (and that doesn't narrow it down much).
• Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site (especially private galleries and shopping cart).



Terms of use
• This website and all images contained within are subject to international copyright law.
©Centaur Photographic Ltd; all Rights Reserved. Content may not be used without prior express written consent.

• Purchased printed products are ©Centaur Photographic Ltd; and may not be copied / reproduced without prior express written consent.
• All digital files produced by Centaur Photographic Ltd may only be used under licence and are subject to the further Terms & Conditions:
1. The images remain the Copyright of the producer and must always carry the embedded copyright notice: © Centaur Photographic Ltd (Removal of this notice is prohibited and doing so, or its unintentional omission, would not affect copyright protection)
2. The purchaser is permitted to use high-resolution images for any personal use including copying, distribution via email or other media, for
the purpose of making prints or any other physical product from the images.
3. The purchaser is permitted to use low-resolution images for any personal use including copying, distribution via email or other media, publication on free-to-access web sites (including social media web sites).
4. If published on Facebook or other social website, you should give us a credit (Photo by: Centaur Photographic); and we would also appreciate a link, but this is not mandatory.
5. Backups: copying, duplication, storage, for the purpose of backups is permitted and advisable.
6. Copying, duplication, storage, transmission or use for any other purpose, other than that allowed by this Licence, is not permitted without the permission of the copyright owner (Centaur Photographic Ltd).
7. Commercial: The purchaser is not entitled to use these images for any commercial use without prior permission of the copyright owner. Commercial use includes anything that may result in a payment (monetary or a benefit-in-kind) such as for a product with an image printed on/in it. Neither may they allow or grant use by a third party, business or company for brochures etc. If in doubt, contact Centaur Photographic Ltd for clarification.



I have a complaint, who should I contact?
• Well, these are quite rare… and although we accept that we can’t please all of the people all of the time, we would like to try; all complaints will be treated with respect and given careful consideration. After all, this company exists to give its customers a wonderful experience, with great memories and amazing images to last a lifetime!
• So, if you have a complaint, please contact Alec Whitby – the director and owner of Centaur Photographic Ltd. You can write to the registered office, use the contact form, call the studio, or if you have had a shoot with us then his mobile number will be in the email sent at the time of your booking. He will do his best to keep you as a satisfied customer.


I've read the help page but I'm still having problems, what now?
• Call us at the studio or use the contact page to send us an email and Alec or his PA, Robbie, will do their best to help you.